Articles and features 09/03/2022 Knowing your scope in a world of Direct Access Preview Article Knowing your scope in a world of Direct Access Time to read article: 2 mins Close Preview Before 2013, all members of the dental team had to work on the prescription of a dentist – then the GDC issued guidance that allowed Direct Access for some dental care professionals. Former dental nurses Amanda Waite and Evelyn Ferguson-Williams, Case Managers at Dental Protection, look at why dental care professionals still need to practise within their competence Read more Article contains Text Tagged in... dental nurse dental care professional dental hygienist dental therapist Competence
Case study 28/04/2021 To the limit Preview Article To the limit Time to read article: 1 mins Close Preview Read more Article contains Text Tagged in... Ethics
Case study 14/03/2019 Video - The retained root and consent Preview Article Video - The retained root and consent Time to read article: 3 mins Close Preview A retained root causes a patient complaint against a dentist. Watch this short video to find out how the situation arose and what advice Dental Protection gave. Read more Article contains Video Tagged in... Communicate Dental Records Complaints Compliance Consent
Case study 20/09/2018 Incorrect use of reversal agent during sedation Preview Article Incorrect use of reversal agent during sedation Time to read article: 2 mins Close Preview This case study looks at how Dental Protection advised a member who had been investigated following the incorrect administration of a sedative. Read more Article contains Text Tagged in... Consent Sedation Investigations
Articles and features 11/04/2018 How does the new GDPR affect my practice? Preview Article How does the new GDPR affect my practice? Time to read article: 5 mins Close Preview We look at how the new General Data Protection Regulations (GDPR) impact your dental practice. Read more Article contains Text Tagged in... Data Protection Practice management Dental Records Record Keeping
Articles and features 22/08/2017 What to expect when the CQC inspect Preview Article What to expect when the CQC inspect Time to read article: 1 mins Close Preview The Care Quality Commission (CQC) has stated that it intends to inspect approximately 10% of dental providers and that it will not apply ratings following inspections. Read more Article contains Text Tagged in... CQC Compliance
Articles and features 22/08/2017 Support with CQC - Fundamental standards Preview Article Support with CQC - Fundamental standards Time to read article: 3 mins Close Preview Receiving and acting on complaints: a summary of complaints, responses, correspondence and other relevant information identified must be provided to CQC within 28 days of a request. Read more Article contains Text Tagged in... CQC Compliance
Articles and features 22/08/2017 Support with CQC - Duty of candour Preview Article Support with CQC - Duty of candour Time to read article: 2 mins Close Preview The duty of candour, which was introduced by the government through Regulation 20 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, applies to dental practices from 1 April 2015. Read more Article contains Text Tagged in... CQC Compliance
Articles and features 22/08/2017 The CQC – What you need to know Preview Article The CQC – What you need to know Time to read article: 4 mins Close Preview All healthcare organisations that provide regulated activities have to register with the CQC. Here's a little background along with advice on who is affected and how to apply for registration. Read more Article contains Text Tagged in... CQC Compliance
Articles and features 22/08/2017 The NHS Complaints Regulations Preview Article The NHS Complaints Regulations Time to read article: 1 mins Close Preview The Local Authority Social Services & NHS Complaints (England) Regulations 2009 came into force on 1 April 2009 and introduced a revised procedure for the handling of complaints by local authorities, in respect of complaints about adult social care, and by NHS bodies, primary care providers and independent providers in respect of provision of NHS care. Read more Article contains Text Tagged in... Complaints
Articles and features 22/08/2017 NHS complaints regulation - The Ombudsman Preview Article NHS complaints regulation - The Ombudsman Time to read article: 1 mins Close Preview The Ombudsman takes the view that complaints handling should be ‘Do it once do it right’. The Ombudsman will be looking for an appropriate, proportionate response which meets the principles of good complaints handling. Read more Article contains Text Tagged in... Complaints
Articles and features 22/08/2017 NHS complaints regulations - what’s new? Preview Article NHS complaints regulations - what’s new? Time to read article: 2 mins Close Preview Patients who remain unhappy after local resolution is complete may request a review of their complaint by the Ombudsman. The person responding must inform the complainant of their right to take their complaint to the Ombudsman Health Service. Effectively what was a three-stage procedure is simplified into two stages. Read more Article contains Text Tagged in... Complaints
Articles and features 25/01/2017 Complaints Handling Preview Article Complaints Handling Time to read article: 5 mins Close Preview The key to complaints handling is a flexibility of approach. The complaints handling process should adapt to the needs of a patient and not the other way round. Although there is no single way to handle a complaint, there are some key steps that should always be considered... Read more Article contains Text Tagged in... Complaints
16/01/2017 What to do after you’ve acknowledged a complaint Preview Article What to do after you’ve acknowledged a complaint Close Preview Associate Dentolegal Adviser Simrit Ryatt explains the help Dental Protection can offer when you receive a letter of complaint. Read more Article contains Video Tagged in... Managing Clinical Risk ENT Generic Dentistry
16/01/2017 Acknowledging a letter of complaint Preview Article Acknowledging a letter of complaint Close Preview Associate Dentolegal Adviser Simrit Ryatt outlines the key components of a response to letter of complaint. She offers tips on the wording of your letter to maintain a professional and effective relationship with the patient making the complaint. Read more Article contains Video Tagged in... ENT Managing Clinical Risk Generic Dentistry
16/01/2017 I’ve received a letter of complaint. What do I do? Preview Article I’ve received a letter of complaint. What do I do? Close Preview Receiving a letter of complaint from a patient can often come as a shock, and can be a stressful and difficult time for a dental professional. Read more Article contains Video Tagged in... ENT Generic Dentistry Managing Clinical Risk
Case study 14/11/2016 Acknowledging a ‘life event’ Preview Article Acknowledging a ‘life event’ Time to read article: 2 mins Close Preview What may seem a run-of-the-mill appointment for the dentist can often be a major event for the patient. Keeping detailed records of discussions and warnings is essential... Read more Article contains Text Tagged in... Communicate Oral Surgery Managing Clinical Risk Generic Dentistry Record Keeping
Articles and features 15/08/2016 Infection control Preview Article Infection control Time to read article: 3 mins Close Preview In addition to several references in the press to “dirty dentists” this is the month that the case of Dr D’Mello returned to the GDC. More importantly, when the case is reported in the national press it has the potential to suggest that dental surgeries may not be safe or that cross - infection standards have been disregarded. One way to avoid such suspicion is to share your infection control routines with your patients at an early stage when they first come for treatment; adopt an “open house” policy. Read more Article contains Text Tagged in... Managing Clinical Risk Generic Dentistry Professionalism Infection Control ENT
11/08/2016 Ending a relationship with a patient's wider family: Jane Merivale Preview Article Ending a relationship with a patient's wider family: Jane Merivale Close Preview Learn why this raises important questions about confidentiality, and your duty of care towards other family members, in particular, children. Read more Article contains Video Tagged in... Confidentiality Communicate Generic Dentistry
Press release 01/07/2016 Removal of registrants' full address from the online register Preview Article Removal of registrants' full address from the online register Time to read article: 1 mins Close Preview Dental Protection welcomes this opportunity to respond and give its support to the General Dental Councils (GDC) proposals to remove registrants' addresses from the online register. Read more Article contains Text Tagged in... Generic Dentistry Compliance Managing Clinical Risk
Case study 31/05/2016 Management of dental pain Preview Article Management of dental pain Time to read article: 1 mins Close Preview Allocate sufficient time to form a diagnosis & record both the diagnosis and the treatment indicated in the patient’s record. Read more Article contains Text Tagged in... Generic Dentistry Prescribing Managing Clinical Risk
Case study 19/04/2016 Buying a practice versus starting from scratch Preview Article Buying a practice versus starting from scratch Time to read article: 2 mins Close Preview When I started out, beginning from scratch was almost always better. There was a shortage of dentists in many rural areas, and you could open and be instantly busy. Those days are gone. Read more Article contains Text Tagged in... Practice management Generic Dentistry Professionalism Financial Management
Case study 17/03/2016 More than I bargained for Preview Article More than I bargained for Time to read article: 3 mins Close Preview I didn’t really want to work for anyone else when I graduated, I just liked the idea of being my own boss and so I found my own premises to set up in. I’m happy still with the decisions and choices I made, although it came with challenges... Read more Article contains Text Tagged in... Reputation management Practice management Negligence System Errors Generic Dentistry
Case study 12/02/2016 Measure twice, cut once Preview Article Measure twice, cut once Time to read article: 3 mins Close Preview A guide to help prevent extraction of the wrong tooth on referral from an orthodontist by Dr Steven Burlinson Read more Article contains Text Tagged in... Orthodontics Professionalism Handover Managing Clinical Risk Communicate