This workshop gives you a thorough grounding in the issues surrounding managing risk through communication. It introduces proven preventative skills and techniques you can implement immediately to reduce your exposure to litigation and complaints, improving patient safety.
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The fundamentals of risk management
- Find out why patients take action against dentists
- Discover how to set realistic patient expectations
- Master the five principles of good communication with C.L.E.A.R
- Understand how to collaborate as a healthcare team
- Learn how to best handle patient concerns about colleagues.
Suitable for:
Dental general practitioners
Specialists
Hygienists
Therapists
Format:
Three-hour workshop
Short lectures
Reflective exercise
Small group-facilitated discussions
Rehearsal of skills
Cost:
Dental Protection members - Free
CPD:
Three hours
Development Outcomes:
This Workshop meets GDC development outcomes A, B and D.
Contact:
Email: [email protected]
Call: +44 113 241 0696