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Mastering difficult interactions

Post date: 01/07/2018 | Time to read article: 1 mins

The information within this article was correct at the time of publishing. Last updated 27/08/2019

This workshop helps you identify and utilise a range of different skills in difficult interactions with patients and colleagues. These skills can help you reach a more favourable clinical outcome and still preserve the integrity of professional relationships.

Very constructive. Finally, a model of workplace behaviour that will help change my patient interactions in the future.

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Overcoming challenging conversations

  • Gain a greater awareness of people’s personal attitudes
  • Understand the four factors that can make interactions difficult
  • Hone your ability to choose the right response
  • Master our five steps to improve difficult patient interactions with S.O.L.V.E

Suitable for:

Dental general practitioners
Specialists
Hygienists
Therapists

Format:

Three-hour workshop
Short lectures
Reflective exercise
Small group-facilitated discussions
Rehearsal of skills

Cost:

Dental Protection members - Free

CPD:

Three hours

Development Outcomes:

This Workshop meets GDC development outcomes A, B and D.

Contact:

Email: [email protected]
Call: +44 113 241 0696

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