These are our Medical, Dental and Claims teams that sit at the heart of our organisation, protecting the careers and reputations of our members – often helping them when they are at their most vulnerable and need our assistance.

Commercial services define the end-to-end member journey, informed by member and marketing insight and complaint root cause analysis. They manage the product lifecycle - including product innovation, development and performance and are responsible for identifying, mitigating and reducing the risks that the business is exposed to via Underwriting. They also help our members to understand their exposure to risk and how to reduce it.

This Division leads all business development, sales and marketing activities as well as engagement with members and colleagues. Its divisional aim is to optimise every contact with members to drive engagement, acquisition and retention.

Provides financial leadership, planning, technical pricing, reserving and both corporate and member risk management to our business. They support the key governance committees and provide timely and accurate financial reporting and analysis to meet the current and potential needs of MPS and in order to meet external requirements.

This division is focused on developing the people and culture within MPS. It strives to enables leaders to cultivate and inspire an agile and engaged environment where colleagues are empowered to deliver the MPS Vision. They provide thought leadership on best practice and are the champions of diversity and talent.

The Digital & Change division aims to identify opportunities for future digital development. The IT Operations team provides expert support and solutions to colleagues across MPS to deliver service and support to members. Strategic Change and Enterprise Architecture take the lead on providing transformational change across the organisation through the high value strategic and business projects.