02/02/2015 Using NHS Choices Preview Article Using NHS Choices Close Preview John Robinson is responsible for all the user generated content on NHS Choices, here he argues that by adopting a constructive approach to social media, rather than a defensive one, doctors can use online patient feedback to their advantage. Read more Article contains Audio Tagged in... Reputation management General practice Communication General Practice members
Factsheet 02/02/2015 Report writing - Scotland Preview Article Report writing - Scotland Time to read article: 3 mins Close Preview One incident can be investigated in a number of different ways – as a complaint, a clinical negligence claim, a criminal case, a disciplinary matter by your employer, a Procurator Fiscal’s FAI or a complaint to the GMC. An important starting point is your written report on the circumstances of the incident. This factsheet gives more information about writing this report. Read more Article contains Text Tagged in... Managing clinical risk Record keeping Communication Scotland Generic Medicine Practice management
Factsheet 30/01/2015 Mental Capacity Act 2005 – Court of Protection and deputies Preview Article Mental Capacity Act 2005 – Court of Protection and deputies Time to read article: 2 mins Close Preview The Mental Capacity Act (the Act) established the Court of Protection, whose role it is to protect individuals who lack capacity and make rulings on difficult decisions about their care and welfare. This factsheet gives you more information about the role of the Court of Protection. Read more Article contains Text Tagged in... Managing clinical risk Northern Ireland Issues & conflict management Wales Generic Medicine Ethics
Factsheet 30/01/2015 Mental Capacity Act 2005 - Advance decisions - England Preview Article Mental Capacity Act 2005 - Advance decisions - England Time to read article: 4 mins Close Preview An advance decision (“living will”) to refuse future medical treatment – should the patient then lack capacity – can be made by a person who is over 18 and who has capacity. This factsheet gives further information about advance decisions. Read more Article contains Text Tagged in... Communication Compliance Generic Medicine Ethics England
Factsheet 14/01/2015 Confidentiality – General principles - Wales Preview Article Confidentiality – General principles - Wales Time to read article: 5 mins Close Preview Confidentiality is at the centre of maintaining trust between patients and doctors. As a doctor, you have access to sensitive personal information about patients and you have a legal and ethical duty to keep this information confidential, unless the patient consents to the disclosure, disclosure is required by law or is necessary in the public interest. This factsheet sets out the basic principles of confidentiality. Read more Article contains Text Tagged in... Issues & conflict management Use Guidelines General practice Data Protection Consent Managing clinical risk
Factsheet 14/01/2015 Confidentiality – General principles - Scotland Preview Article Confidentiality – General principles - Scotland Time to read article: 6 mins Close Preview Confidentiality is at the centre of maintaining trust between patients and doctors. As a doctor, you have access to sensitive personal information about patients and you have a legal and ethical duty to keep this information confidential, unless the patient consents to the disclosure; disclosure is required by law or is necessary in the public interest. This factsheet sets out the basic principles of confidentiality. Read more Article contains Text Tagged in... Managing clinical risk Scotland Data Protection Issues & conflict management Use Guidelines General practice
Factsheet 14/01/2015 Confidentiality – General principles - Northern Ireland Preview Article Confidentiality – General principles - Northern Ireland Time to read article: 6 mins Close Preview Confidentiality is at the centre of maintaining trust between patients and doctors. As a doctor, you have access to sensitive personal information about patients and you have a legal and ethical duty to keep this information confidential, unless the patient consents to the disclosure; disclosure is required by law or is necessary in the public interest. This factsheet sets out the basic principles of confidentiality. Read more Article contains Text Tagged in... Issues & conflict management Data Protection Wales General practice Use Guidelines Consent
14/11/2014 Dos and don'ts of telephone consultations Preview Article Dos and don'ts of telephone consultations Time to read article: 1 mins Close Preview Document telephone consultations contemporaneously. Obtain and document a thorough history. Telephone consultations do not give a GP the opportunity to assess clinical signs. Read more Article contains Text Tagged in... Communication General practice GP locum Managing clinical risk
14/11/2014 Care in the community Preview Article Care in the community Time to read article: 5 mins Close Preview One of the biggest risks in treating elderly patients in nursing homes is communication. Dr Rachel Birch, a sessional GP and MPS medicolegal adviser, reviews a case where communication failure led to patient harm. she then answers typical medicolegal queries around community care Read more Article contains Text Tagged in... Geriatric Medicine Managing clinical risk General practice GP locum Communication
14/11/2014 Dealing with non-compliant patients Preview Article Dealing with non-compliant patients Time to read article: 3 mins Close Preview Dr Richard Stacey provides a step-by-step approach to dealing with patients who do not comply Read more Article contains Text Tagged in... Patients GP locum Communication Managing clinical risk Issues & conflict management General practice
Factsheet 03/11/2014 Communicating with patients by fax and email - England Preview Article Communicating with patients by fax and email - England Time to read article: 3 mins Close Preview Electronic communication can provide a useful and alternative point of access for patients. However, you should ensure that, if sensitive information needs to be sent electronically, safeguards are in place to avoid breaching patient confidentiality. This factsheet sets out the potential risks of electronic communication. Read more Article contains Text Tagged in... Practice management Confidentiality General practice Managing clinical risk Data Protection England
Articles and features 02/10/2014 From the case files... Preview Article From the case files... Time to read article: 5 mins Close Preview In this issue we bring you two interesting cases; the first encourages GPs to exercise caution when diagnosing haematuria, and the second highlights how various poor communication channels can have a negative impact on patient care. Read more Article contains Text Tagged in... GP locum General practice Record keeping Medical Records Decision Making Practice Matters
Articles and features 01/10/2014 The Apprentice Preview Article The Apprentice Time to read article: 3 mins Close Preview In her last column, our columnist Laura Davison, talks about her experiences of being a new GP. Read more Article contains Text Tagged in... GP locum Practice Matters General practice Communication
Factsheet 01/10/2014 Safeguarding children - Northern Ireland Preview Article Safeguarding children - Northern Ireland Time to read article: 4 mins Close Preview Doctors play a crucial role in protecting children from abuse and neglect. Surgery consultations, home visits, emergency department admissions and contact with other professionals who work with children help to build up a picture of a child’s situation. This factsheet is designed to help members know how to act and who to contact when they suspect children are at risk of or are experiencing harm. Read more Article contains Text Tagged in... Issues & conflict management Northern Ireland Managing clinical risk Patients Use Guidelines Generic Medicine
Articles and features 26/09/2014 Everything you need to know about negligence claims Preview Article Everything you need to know about negligence claims Time to read article: 5 mins Close Preview MPS Claims Manager Ashley Dee, who is based in our Edinburgh office, explains the claims process step-by-step and what it means for you Read more Article contains Text Tagged in... New Doctor Successful Defence Investigations Generic Medicine Compliance Complaints
15/09/2014 Making Your Practice Safe Preview Article Making Your Practice Safe Time to read article: 1 mins Close Preview This workshop will help you to gain a greater understanding of the patient safety culture that exists in your practice, allowing you to identify and target areas for improvement. Read more Article contains Text Tagged in... Data Protection Patients Wales CQC compliance Medical Records Record keeping
Articles and features 14/09/2014 Coping with alcoholism as a doctor Preview Article Coping with alcoholism as a doctor Time to read article: 4 mins Close Preview Learning how to manage stress is a huge part of being a good doctor. Consultant anaesthetist Dr Rachel Black opens up about her struggles with alcohol and how she overcame them Read more Article contains Text Tagged in... Professionalism Generic Medicine New Doctor Issues & conflict management
11/09/2014 How to handover safely Preview Article How to handover safely Close Preview Handover is a critical time when things can go wrong. Dr Pallavi Bradshaw, MPS medicolegal adviser, shares advice on what information should be handed over to the team coming on, while highlighting the importance of good communication. Read more Article contains Video Tagged in... Handover Communication Managing clinical risk Generic Medicine
Articles and features 01/09/2014 Think before you tweet Preview Article Think before you tweet Time to read article: 3 mins Close Preview What happens on tour stays on tour, but what happens on Twitter stays on Google forever. Doctors should be cautious when posting on social media sites, says Jack Kellett assistant web editor. Read more Article contains Text Tagged in... Consent Issues & conflict management Managing clinical risk Generic Medicine Communication Use Guidelines
01/09/2014 Communicating with patients by text message - Northern Ireland Preview Article Communicating with patients by text message - Northern Ireland Time to read article: 2 mins Close Preview Text messaging allows practices to target and contact hundreds of patients within minutes. Patients can respond by text with replies automatically forwarded to a specified email address. Many practices are signing up to using a text messaging service to inform patients of appointments, flu vaccinations etc. Read more Article contains Text Tagged in... Generic Medicine Practice management Northern Ireland Communication Consent Confidentiality
Articles and features 08/08/2014 Will a new approach to patients near the end of life suffer the same... Preview Article Will a new approach to patients near the end of life suffer the same fate as the Liverpool Care Pathway? Time to read article: 2 mins Close Preview Medicolegal expert and MPS spokesperson, Dr Pallavi Bradshaw, questions the new approach to end of life care outlined by the government. Read more Article contains Text Tagged in... Patients Communication End of Life Care Decision Making Managing clinical risk
Factsheet 01/07/2014 Use of social media - Wales Preview Article Use of social media - Wales Time to read article: 4 mins Close Preview The General Medical Council (GMC) guidelines Doctors’ use of social media establish the standards expected from every doctor practising in the UK. The guide details the principles of conduct for using social media and explains how doctors can put these principles into practice. Read more Article contains Text Tagged in... Consent Ethics Professionalism Reputation management Wales Data Protection
Factsheet 01/06/2014 Adults with Incapacity Act - Scotland Preview Article Adults with Incapacity Act - Scotland Time to read article: 3 mins Close Preview The Adults with Incapacity Act was introduced in 2000 to safeguard the welfare of adults (age 16 and over) who lack capacity for making their own healthcare decisions, due to a mental disorder or an inability to communicate. This factsheet provides information on how patients with incapacity should be cared for. Read more Article contains Text Tagged in... Patients Communication Scotland Managing clinical risk Consent Generic Medicine
Factsheet 01/05/2014 Giving evidence - Wales Preview Article Giving evidence - Wales Time to read article: 4 mins Close Preview As a doctor, you may be asked to give evidence in many different types of tribunals, including criminal or civil courts, the coroner’s court and employment or mental health tribunals. This factsheet gives further information about what to expect and how to prepare. Read more Article contains Text Tagged in... Investigations Use Guidelines Issues & conflict management Wales