Doctors who received training to improve their communication skills report a significantly lower rate of difficult interactions.

Patient dissatisfaction with the decision making process about their treatment options can increase the risk of complaints or claims against a doctor.

During these difficult times for the people affected by Storm Desmond, Medical Protection wants to do what it can to support its members to keep the public healthy and safe. We know that those working in general practice are doing all they can to respond to any increase in demand for their services.

GP practices are required to produce an annual infection control statement to demonstrate their compliance with guidelines on infection prevention and cleanliness.

Recruitment is becoming harder these days so to attract the best staff it’s worth spending a bit of time to write a great advert for your vacancy. If you create a template, some information will stay the same no matter what role you are advertising.

We have written to invite a member of staff to a formal capability hearing after a period of informal professional support. He is now off work sick. What is the appropriate course of action for us?

Brain cancer accounts for quarter of all childhood cancers, yet many GPs may still not have experience of the condition. Dr Rachel Birch outlines a case where diagnosis could have been made earlier

Medicolegal Adviser Dr Marika Davies explains how to maintain professionalism when dealing with trivial requests from patients

CQC compliance topped a recent Medical Protection survey of practice managers’ main concerns. We profile a practice who were recently inspected by the CQC, and interview two inspection managers about how practices can prepare for the process

The overwhelming majority of patients receive safe and effective care. However, when things do go wrong, it can be catastrophic for all involved. Part of being professional is having the knowledge and awareness to deal with such situations effectively.

Needlestick injuries can be classified as any piercing wound caused by a hypodermic needle, or by other sharp instruments or objects such as scalpels, mounted needles, broken glassware, etc.

Professionalism - References