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News and updates 26/01/2018

Dealing with a complaint

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Dealing with a complaint

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- when member benefits are much more than a ‘nice to have’. As a GP we know you’re facing constant pressure, with greater patient demands, increased regulatory control and the ever-looming risk of a complaint being made against you if something goes wrong. This is why we work hard to try and limit the stress that members face and support them wherever we can.

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Advice booklet 10/01/2018

A guide to effective complaints resolution - England

A guide to effective complaints resolution - England

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All healthcare providers within the NHS have legal, contractual and professional obligations to provide an accessible and suitably responsive complaints procedure for service users.

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Case report 13/12/2017

Anatomy of a claim

Anatomy of a claim

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Back pain, paraplegia and a series of complaints – how Medical Protection helped at every step.

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Case report 13/12/2017

Multiple Jeopardy

Multiple Jeopardy

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A patient dies after amoxicillin reaction – we support GP through criminal investigation, inquest and GMC hearing.

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Press release 08/12/2017

MPS sets out key asks to Government to ensure new indemnity scheme me...

MPS sets out key asks to Government to ensure new indemnity scheme meets GP’s needs

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The Government should aim to provide absolute clarity on what and who will be covered in the new state-backed indemnity scheme for GPs in England, and ensure the scheme is set up in doctors’ interests, the Medical Protection Society (MPS) told the Westminster Health Forum.

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Press release 30/11/2017

MPS response to Justice Committee report on discount rate

MPS response to Justice Committee report on discount rate

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The Justice Select Committee has just published its report on the Government’s draft legislation on the discount rate. Commenting, Director of Claims Policy and Legal at the Medical Protection Society, Emma Hallinan, said...

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Press release 30/11/2017

NHS Resolution to establish and administer new state-backed indemnity...

NHS Resolution to establish and administer new state-backed indemnity scheme for GPs in England

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The Department of Health has directed NHS Resolution to establish and administer the state-backed indemnity scheme for GPs in England, however details on how the scheme will operate are still to be confirmed.

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Press release 28/11/2017

Alex Chalk MP: New indemnity scheme welcome news for GPs, but we must...

Alex Chalk MP: New indemnity scheme welcome news for GPs, but we must still tackle rising costs

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The proposed state-backed indemnity scheme is welcome news for GPs in England, but the underlying issue of rising clinical negligence costs still needs to be tackled - Alex Chalk MP told MPs, peers and health leaders at a parliamentary event last night.

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Case report 14/11/2017

A limping child

A limping child

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Three-year-old Matthew was brought to the local A&E department by his mum, Mrs U. She told Dr M, the attending doctor, that Matthew had fallen from a chair three days ago and, although he seemed unharmed at the time, he was now refusing to walk.

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Case report 14/11/2017

Balancing risks

Balancing risks

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Miss G was a 36-year-old medical receptionist who worked in a teaching hospital. She was under the care of a haematologist for chronic idiopathic thrombocytopenic purpura, diagnosed when she was 13. She had a BMI of 42 and no other relevant past medical history.

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Case report 14/11/2017

The importance of living wills

The importance of living wills

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Patient B, a 70-year-old female, with a history of dementia, stroke and pneumonia, was admitted to the emergency room of a private hospital in a coma. She had advanced lung cancer and was well-known to the physician, Dr Y, who was called to see her.

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Case report 14/11/2017

HIV diagnosis

HIV diagnosis

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A female patient at a medical centre consulted GP Dr F and was subsequently sent for further treatment at another department within the building.

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Case report 14/11/2017

Claim confusion

Claim confusion

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A man made a claim against his GP for a missed diagnosis. An expert witness was instructed to provide advice on the case...

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Case report 26/10/2017

Lost opportunity

Lost opportunity

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Ms C, a 43-year-old smoker who was otherwise well, presented to her GP, Dr Q, complaining of a few days’ discoloration to the tip of her right index finger. She explained that her fingers had always felt cold and often turned white and went numb when she was outside.

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Case report 26/10/2017

Undescended testis

Undescended testis

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Baby LM was taken to see his GP, Dr E, for his six-week check. During this examination Dr E noted that his left testis was in the scrotum but his right testis was palpable in the canal. He asked LM’s mother to bring him back for review in a month.

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